PAXICO STORE - REFUND & RETURN POLICY

Thank you for shopping with Paxico Store, operated by GAOSI LIMITED ("we", "us", "our"). This Refund & Return Policy explains when returns, replacements, and refunds may be available. By placing an order through our website, you agree to the terms outlined below.

1. Return Window

We offer a 90-day return window.

You have 90 days from the date your order is delivered to request a return. Return requests submitted after the 90-day period may not be accepted.

2. Check Product Specifications Before Purchase

Our products, including automotive tools, mechanical tools, socket accessories, extensions, ratchets, adapters, and workshop equipment, are designed for specific applications, dimensions, drive sizes, and operating requirements.

Customers are responsible for reviewing product specifications, dimensions, compatibility, and intended use before placing an order.

Purchasing an incorrect size, drive type, adapter, or tool for your specific application is considered a customer-selection issue rather than a product defect.

If you are unsure whether a product is suitable for your application, please contact us before ordering at contact@paxico.store.

3. Return Eligibility

To qualify for a return, the product must be:

• In the same condition in which it was received;

• Unused or showing no significant signs of wear;

• Undamaged and fully functional;

• Returned in its original packaging;

• Returned with all included parts, adapters, accessories, and components; and

• Accompanied by your order number or proof of purchase.

Products showing excessive wear, misuse, modification, missing components, or damage caused after delivery may be refused or may qualify only for a partial refund.

4. How to Request a Return

To start a return, contact us at contact@paxico.store and include:

• Your order number;

• The product you wish to return; and

• The reason for the return.

Please do not send products back without receiving return authorization from our support team.

Returns sent without prior authorization may not be accepted or refunded.

Once your return request is approved, we will provide you with return instructions.

Unless the product arrived defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.

5. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.

To help us process your claim quickly, please provide:

• Your order number;

• Clear photographs of the product;

• Photographs of the packaging when relevant; and

• A short video showing the issue when necessary.

If we confirm that the product is defective, damaged during shipping, or incorrectly supplied by us, we may provide:

• A free replacement;

• Replacement parts;

• A full refund; or

• Another appropriate resolution.

Where a return is required because of an error on our part, we will cover the applicable return shipping costs.

For mechanical or automotive tools, some operating issues may result from incorrect setup, adapter installation, socket compatibility, tool positioning, or usage technique.

Our support team may provide basic troubleshooting instructions before approving a replacement or refund.

If the issue remains after troubleshooting and the product is confirmed to be defective, we will make it right.

6. Non-Returnable Situations

Returns or refunds may not be available in the following situations:

• The wrong product size, drive size, adapter, or specification was ordered by the customer;

• The product is incompatible with the customer's specific application and compatibility was not confirmed before purchase;

• The product was damaged through misuse, excessive force, improper operation, modification, or unauthorized repair;

• Parts or accessories are missing;

• The item shows significant wear from use;

• The return request was submitted more than 90 days after delivery;

• The product was returned without authorization;

• Gift cards;

• Free promotional products; or

• Items specifically marked as final sale where permitted by law.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

7. Refund Process

Once we receive and inspect your authorized return, we will notify you whether your refund has been approved.

In situations where a physical return is not required, the refund may be approved once the claim has been reviewed.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for the refund to be processed.

Your bank, payment provider, or credit card issuer may require additional processing time before the funds appear in your account.

If more than 10 business days have passed since we confirmed your refund and you have not received it, please contact us at contact@paxico.store.

8. Order Cancellations

Orders may only be cancelled before they have entered processing or shipping.

Because we aim to process orders quickly, cancellation requests are not guaranteed.

If your order has already been processed or shipped, it can no longer be cancelled and must instead follow the return procedure described in this policy.

9. Chargebacks and Payment Disputes

If you experience an issue with your order, we strongly encourage you to contact our support team first at contact@paxico.store.

Most order, delivery, product, and refund concerns can be resolved directly through our customer support team.

If a payment dispute or chargeback is opened, we may provide your payment provider with relevant records, including:

• Order confirmation;

• Shipping information;

• Tracking information;

• Proof of delivery;

• Product information;

• Refund records; and

• Customer communication history.

Submitting a payment dispute after a refund, replacement, or other agreed resolution has already been provided may result in the dispute being challenged with the appropriate documentation.

Nothing in this policy limits any legal rights you may have under applicable payment or consumer protection laws.

10. European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you may have the legal right to cancel or return your purchase within 14 days of delivery without providing a reason, subject to applicable EU consumer law.

Returned items must generally be unused, complete, and in their original condition, except where inspection is reasonably necessary to determine the nature or functionality of the product.

Any statutory consumer rights available to you under applicable law remain unaffected.

11. Contact Information

For questions about returns, refunds, replacements, or order issues, please contact:

• Brand: Paxico

• Legal Entity: GAOSI LIMITED

• Website: paxico.store

• Email: contact@paxico.store

• Phone / WhatsApp: 8123921841

Please contact us before returning any product so we can provide the correct return instructions.